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Ticket Panels let your Discord members open support tickets by clicking a button or selecting from a dropdown. Each panel is fully customisable — you control the button style, the category where tickets open, which staff can see them, and how logs are recorded. You can also combine multiple panels into a single Multi-Panel message.

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Overview Tab

The Overview tab gives you a snapshot of your ticket system:
  • Total tickets, open tickets, and closed tickets across all panels
  • A bar chart showing how many tickets each panel has handled
  • Recent activity feed showing the latest ticket events
  • Plan usage showing how many panels and multi-panels you’ve used out of your limit

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Plan Limits

PlanPanelsMulti-Panels
Free31
Invaro+62
Invaro+ BoostUnlimitedUnlimited

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Creating a Panel

1

Open the Panels tab

Navigate to Tickets in your portal dashboard and select the Panels tab. Click New Panel.
2

Basic settings

Fill in the panel’s core configuration:
  • Panel Name — displayed in logs and referenced in multi-panels
  • Ticket Description — shown to users when they first open a ticket
  • Channel Description — shown inside the ticket channel after it’s opened
  • Ticket Limit per user — maximum simultaneous open tickets per member
  • Panel Channel — where the panel button message is sent
  • Log Channel — where transcripts are posted when tickets close
  • Ticket Category — the Discord category where ticket channels are created
3

Configure roles

Switch to the Roles tab:
  • Staff Roles — can view and reply to tickets
  • Admin Roles — can force-close, delete, and manage all tickets
4

customize the button

Switch to the Button tab:
  • Label — the text shown on the button (max 80 characters)
  • Emoji — choose from standard emojis or your server’s custom emojis
  • Colour — Blurple (Primary), Grey (Secondary), Green (Success), or Red (Danger)
A live preview shows how the button will look in Discord.
5

Configure the embed (optional)

Switch to the Embed tab and enable Send as embed to wrap the panel message in a Discord embed. Set an accent colour, thumbnail URL, and image URL.
6

Create the panel

Click Create Panel. If a channel was selected, Invaro will automatically send the panel button to that channel.

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Sending Panels to Discord

Each panel card shows a status indicator:
  • Live (green) — the panel button is currently posted in Discord
  • Send to Discord (amber) — the panel has a channel configured but hasn’t been sent yet
Click Send to Discord on any panel card to post it. If the panel has already been sent, a refresh icon lets you resend or update the existing message. Changes to your panel settings are automatically synced to Discord when you save edits.

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Multi-Panels

A Multi-Panel posts multiple panel buttons in a single Discord message. This is ideal for servers with several support categories — instead of separate panel messages in different channels, everything lives in one organised message.

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Creating a Multi-Panel

1

Open the Multi tab

Select the Multi tab and click New Multi-Panel. You must have at least one panel created first.
2

Configure basic settings

  • Name — internal label for the multi-panel
  • Channel — where the combined message is posted
  • Linked Panels — select which panels to include
  • Display Type — Buttons (each panel is its own button) or Select Menu (a dropdown selector)
3

Enable embed (optional)

Toggle Use Embedded Message to wrap the panel group in a Discord embed with a title, description, colour, thumbnail, and image.A preview at the bottom of the modal shows how the combined embed and buttons will look.
4

Create

Click Create. The multi-panel is sent to Discord automatically if a channel is configured.

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Logs Tab

The Logs tab gives a full history of all tickets across every panel. Filter options:
  • Search by opener’s username
  • Filter by status: All, Open, or Closed
  • Filter by panel
Each log entry shows the opener, panel name, open time, duration, and status. Click the eye icon to open the transcript viewer.

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Transcripts

The transcript viewer displays the full conversation in a Discord-style chat, with staff replies shown on the right and user messages on the left. Click Export to download the transcript as a .txt file.

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Managing Panels

From any panel or multi-panel card you can:
ActionDescription
ToggleEnable or disable the panel. Disabled panels don’t accept new tickets.
EditUpdate any panel setting. Changes sync to Discord automatically.
DeletePermanently delete the panel. Cannot be undone.

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Access Control

Only portal Owners and Admins can create, edit, and manage ticket panels. The Tickets page is not accessible to staff members without Owner or Admin status.