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ModMail gives your server members a private, structured way to contact your staff team. When a member DMs the Invaro bot, a thread channel is automatically created in a category of your choosing, where staff can read and respond. Every thread is logged with a full transcript that you can export.

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Overview

The ModMail page has three tabs:
  • Overview — a summary of thread statistics and recent activity
  • Settings — configure staff roles, channels, and reply behaviour
  • Logs — browse and search all thread history with transcript viewer

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Setting Up ModMail

1

Open ModMail Settings

Navigate to ModMail in your portal dashboard and select the Settings tab.
2

Enable ModMail

Toggle ModMail Enabled to on. Until this is enabled, the bot will not respond to member DMs.
3

Configure staff roles

Under Roles, select your Staff Roles — members with these roles can view and reply to ModMail threads. Then select your Admin Roles — admins can also close, delete, and manage all threads.
4

Set a thread category

Under Channels & Category, select a Thread Category. New ModMail thread channels will be created inside this Discord category. Keep this category private so only staff can see it.
5

Set a log channel

Select a Log Channel. When a thread is closed, a transcript is automatically posted to this channel.
6

Configure reply mode

Enable Reply Commands so staff can reply to users using a prefix command (e.g. !r or !reply). Set your preferred Reply Prefix — it must be 1 to 5 characters. The default is !.
7

Save

Click Save Changes. ModMail is now active.

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How Threads Work

When a member DMs the Invaro bot:
  1. A new channel is created in your configured thread category.
  2. The channel is named after the member and contains a summary of their account.
  3. Staff with the configured staff or admin roles can see and reply to the thread.
  4. The member receives a confirmation DM that their message was received.
Staff reply by typing the reply prefix followed by their message in the thread channel: 
!r Thanks for reaching out! I'll look into this for you.
The bot forwards that message to the member’s DMs, formatted as an embed with the staff member’s name.

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Reply Mode

When reply mode is enabled, two commands are available inside any active thread channel:
CommandAction
{prefix}r {message}Sends a reply to the member
{prefix}reply {message}Alias for !r
The reply prefix can be changed in settings. A preview in the settings panel shows exactly how replies look to the member in their DMs.

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Closing Threads

Staff or admins can close a thread from within the thread channel. When closed:
  • The channel is archived or deleted according to your configuration.
  • A full transcript is posted to the log channel.
  • The member receives a DM notifying them the thread was closed.
Admins can optionally provide a close reason, which appears in the log and is sent to the member.

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Logs & Transcripts

Open the Logs tab to browse all past and current threads. Filtering options:
  • Search by username
  • Filter by status: All, Open, or Closed
Each log entry shows the opener’s username, which staff member closed it, when it was opened, how long it was open, and its current status. Click the eye icon on any log entry to open the transcript viewer, which displays the full conversation in a Discord-style chat layout — user messages on the left, staff replies on the right. Click Export in the transcript viewer to download the conversation as a .txt file.

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Overview Tab

The Overview tab shows:
  • Total Threads — all threads ever opened
  • Open — currently active threads
  • Closed — resolved threads
  • ModMail status — whether the system is currently active
  • Recent Threads — a quick list of the five most recent threads with status indicators

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Access Control

Only portal Owners and Admins can configure ModMail settings and view the Logs tab. The settings page will show an access-denied screen for users without the required role.