> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invaro.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support

> Join our support team and be the first point of contact for the Invaro community.

Join our support team and be the first point of contact for the Invaro community. We're looking for patient, clear communicators who thrive in fast-paced environments.

***

## The Role

Be the first point of contact for users — resolving tickets, answering questions, and keeping the community experience smooth.

***

## 📋 Responsibilities

<AccordionGroup>
  <Accordion title="Responsibilities">
    * Handle user tickets via Discord
    * Escalate complex issues
    * Maintain accurate records
    * Collaborate with the staff team
  </Accordion>

  <Accordion title="Qualifications">
    * Strong written communication
    * Discord moderation experience
    * Calm under pressure
    * Detail-oriented
  </Accordion>
</AccordionGroup>

***

## Ready to Apply?

<CardGroup cols={2}>
  <Card title="Apply Now" icon="paper-plane" href="https://portal.invaro.org/careers/application/customer-support">
    Submit your application through the Invaro portal
  </Card>

  <Card title="Join Our Discord" icon="discord" href="https://discord.gg/2NwEfY4zFb">
    Have questions? Reach out to us in our Discord server
  </Card>
</CardGroup>

***

<Info>
  Applications are open from the **1st to the 31st** of each month. Make sure to apply within the window!
</Info>

<Note>
  **We'll reach out via Discord** if your application progresses. Keep your DMs open and ensure you're in our server.
</Note>